Customer centricity

#littlethingsinlife, Antwerp, Belgium, client centricity, health, philosophical thoughts 1 Minute

I have just received a letter with an invoice from the PATHOLOGY department of a hospital.

The pathology department warmly welcomes me, reassuring they are utmost delighted that they can greet me among their new clients.

Later the letter describes that it is about the laboratory test I had some weeks ago, which (apparently) goes to pathology to evaluate the results.

I sincerely hope that Pathology being the receiving institution is part of the Standard Operating Procedure, rather than the outcome of an accurate customer segmentation based on my test results.

Published by PirosAntwerp

I am Hungarian living in Antwerp, Belgium. Having landed in my blog might mean that you are interested in topics like How to Run A Happy Family, or How To Be Successful At Work, or Which Places Not To Miss When You Travel Abroad, and if you indeed want to know more about those topics, please do visit some real blogs, due to the fact that I also write about family, travel, work, etc, however the common element of those posts being that you will for sure not find them useful, in any sense. You will meet recurring characters, such as my daughter (2006), my son (2009), my husband, and some others (grandmas, neighbours, teachers, colleagues..) who are all very nice people, so appearing in my stories is not at all their fault..

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